Account Suspension

If your account or service has been suspended, you’ll receive an email explaining why. Most suspensions are resolved quickly once the underlying issue is addressed.

Automatic Suspension

Automatic suspensions occur when a service is overdue or has exhausted its limits (e.g., bandwidth). This process is fully automated, including reactivation after payment or upgrades.

How it works:

1. You receive warning emails before suspension
2. If payment isn’t received, the service is suspended
3. Once you pay the overdue invoice, the service reactivates automatically

To resolve: Log into the Client Area, find the overdue invoice, and submit payment.

Manual Suspension

In rare cases, our team may manually suspend an account. You’ll receive a notice from us explaining the reason.

We take all possible steps to avoid manual suspension unless absolutely necessary. If your account has been manually suspended, the notice will include instructions for next steps.

Server Missing or Says It Doesn’t Exist

If your server is gone from the Game Control Panel, or the panel says it doesn’t exist, it is most likely one of these:

• Terminated for non-payment: a service that stays suspended with an unpaid invoice is eventually terminated
• Cancelled: the service was cancelled, either by request or at the end of its billing period
• Wrong account: you are logged into a different account than the one you ordered with. Log out and sign in with the email address from your order confirmation

Terminated and cancelled services can be restored within 45 days. Open a Support Ticket with the email on your account and the game you ordered, and we’ll look into restoring it.