If your account or service has been suspended, you’ll receive an email explaining why. Most suspensions are resolved quickly once the underlying issue is addressed.
Automatic Suspension
Automatic suspensions occur when a service is overdue or has exhausted its limits (e.g., bandwidth). This process is fully automated, including reactivation after payment or upgrades.
How it works:
- You receive warning emails before suspension
- If payment isn’t received, the service is suspended
- Once you pay the overdue invoice, the service reactivates automatically
To resolve: Log into the Client Area, find the overdue invoice, and submit payment.
Manual Suspension
In rare cases, our team may manually suspend an account. You’ll receive a notice from us explaining the reason.
We take all possible steps to avoid manual suspension unless absolutely necessary. If your account has been manually suspended, the notice will include instructions for next steps.
Frequently Asked Questions
You'll receive a suspension email explaining the reason. Most suspensions are payment-related and can be resolved by paying the overdue invoice in the Client Area.