Troubleshooting & Tools
15 articles available
Helpful tools and utilities for managing your services.
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Tutorials
(3)Restoring Your Server from a Backup
Restore your game server from WinterNode's automatic 12-hour backups or upload your own personal backup via SFTP.
How to Reset Your Server World Without Losing Settings
Start a fresh world on your game server by deleting only the world save folder, so your settings, mods, plugins, and admin lists stay in place.
Run an MTR Network Test
Learn what MTR is and how to run one on Windows, macOS, or Linux to capture a network path report for diagnosing connection issues.
Troubleshooting
(5)Server Crashed With an Exit Code
Understand the Game Control Panel crash message, what exit codes like 1, 133, and 137 mean, and how to find the real cause in your console.
"Install Failed" When Opening Your Server
What to do when your server shows "Install Failed - Server failed the installation process. Contact support" in the Game Panel.
Server Lag or Not Enough RAM? How to Tell Before You Upgrade
Server lagging? Tell server lag from a player's connection or their own computer, check whether memory is really the limit, and find the right fix.
Out of Memory (OOM) Crashes
Diagnose and fix out-of-memory crashes on your game server. Common causes, optimization tips, and when to upgrade RAM.
Server Won't Start or Keeps Crashing? What to Check First
Server crashed or won't start? Check whether the panel can reach it, read the crash notice, find the first error, and know what not to retry.
Reference
(7)Automated External Backup with API & SFTP
Back up your game server on WinterNode with a Linux script using API, rclone, and SFTP. Learn setup, scheduling, and tips for safe, automated backups.
Compress Files for Faster Uploads
Compress folders before uploading to WinterNode with SFTP. Learn file selection, compression, and decompression for Windows, Linux, and MacOS.
How to Find Your SteamID64
Find any player's SteamID64 for server admin access, whitelisting, bans, and in-game commands. Works for ARK, Rust, Palworld, and other Steam games. Valheim 1.0 needs a V_ prefix on the ID.
Set Steam Launch Parameters
Set Steam client launch parameters for games by accessing Properties in your library. Enter command line arguments for custom game launches on WinterNode.
Use the Steam Server Browser
Learn how to use the Steam Client Server Browser or Steam Connect links to find and join game servers hosted with the SteamCMD Backbone on WinterNode.
Find Which Mod or Plugin Is Causing Problems
Find problematic mods or plugins using linear or binary search. Follow structured steps to test, isolate, and resolve server issues on WinterNode.
Understanding Latency
Understand what affects latency when connecting to a WinterNode server, common causes of connection issues, and how to troubleshoot or reduce latency...