Getting Started

What You’ll Need

• Your account credentials (sent via email after purchase)
• Your game installed on your computer
• Optionally, an SFTP client like FileZilla for uploading files

Quick Start

1. Access the Game Control Panel - set your password and find your server
2. Start your server - learn the controls and first-run behavior
3. Connect and play - find your IP and join from your game

Order Pending or Server Missing After Purchase

Match what you see to one of these three cases.

Your Server Is in the Panel and Installing

That’s the normal first run. See First Run for what to expect, or Install Failed if the panel shows that error.

You Paid, but the Order Is Pending or No Server Appears

Check these first:

1. Account Created email. If this is your first service, look for it in your inbox and spam folder. You need it to set your Game Control Panel password.
2. Invoice. On the Client Area home, click Invoices and make sure the invoice for this order is paid.
3. Service status. Under Services > My Services, if the service is still marked Pending 10 minutes after payment, automatic deployment couldn’t complete, and our team needs to finish it.

Then contact our support team with your invoice number and what you found.

If the location you picked has no free capacity, we can sometimes deploy your server at a nearby location instead. You can ask us to move it afterward.

Your Order Was Marked as Fraud

The payment is automatically reversed and no server is deployed for that order. Any hold still showing on your card is up to your bank to release; we can’t remove it. If you think the flag is a mistake, open a Billing Ticket. We can review it and re-open the order for a new payment. See the Billing and Payments FAQ for more.