Quick answers to common billing and account questions.
Frequently Asked Questions
The payment is automatically reversed, though we cannot remove the pending charge - that depends on your bank.
You cannot update it yourself. Please open a support ticket so we can change it across all systems.
You can delete your credit card in the Client Area under the Payment Methods tab.
Submit a ticket to request account deletion. Note that WinterNode will retain records as required by law for financial purposes.
No. We do not take backups of VPS services.
Yes, within 45 days of cancellation or termination.
It varies. Contact us via a billing ticket to check data availability.