Quick answers to common billing and account questions.
Refunds
Your first purchase with WinterNode has a 48-hour refund window. If you are not satisfied, request the refund by opening a Billing Ticket within 48 hours of the purchase.
The limits, from our refund policy:
- Only one 48-hour refund is approved per account. Purchases after your first are not refundable.
- Cryptocurrency payments (for example Bitcoin) are excluded.
- If a backup restoration request has been processed on your account, the service is no longer refund eligible.
- The 2GB Gravel and 3GB Stone plans, Web Hosting, Dedicated Servers, VPS, and custom services are strictly non-refundable.
- WinterNode account credit is non-refundable, and no refunds or credit are issued for premature cancellations.
If you just want to stop paying rather than get money back, see Cancel Your Service.
Frequently Asked Questions
First purchases have a 48-hour refund window if you are not satisfied. Request it via a support ticket. Refunds are not available after 48 hours, on later purchases, or on cryptocurrency payments.
The 2GB Gravel and 3GB Stone plans, Web Hosting, Dedicated Servers, VPS, and custom services are non-refundable. WinterNode account credit is also non-refundable.
The payment is automatically reversed, though we cannot remove the pending charge - that depends on your bank.
You cannot update it yourself. Please open a support ticket so we can change it across all systems.
You can delete your credit card in the Client Area under the Payment Methods tab.
Submit a ticket to request account deletion. Note that WinterNode will retain records as required by law for financial purposes.
No. We do not take backups of VPS services.
Yes, within 45 days of cancellation or termination.