Is my Game Control Panel password the same as my Client Area password?

Not necessarily. They are separate accounts with separate passwords, even though they use the same email. To sign in with your Client Area login instead, click Login with your Client Area Account on the panel login page.

I lost my 2FA app. How do I get back into the Game Control Panel?

If you saved the setup key when you turned on 2FA, add it to an authenticator app on your new device to get working codes again. If you didn't save it, contact support. Never send your password or a 2FA code to anyone, including support.

Someone added me to their server. Why can't I see it?

A shared server only shows up in the account that uses the exact email you were invited with. Log in with that email, or ask the server owner to remove you and add you again with the email you use.

Why can I only see a few pages on a shared server?

Sub-users only see the pages their permissions allow. Ask the server owner to update your permissions on the server's Subusers page.

Log In to the Game Control Panel and Fix Login Problems

The Game Control Panel (GCP) is where you manage your WinterNode servers. This page covers logging in as a server owner or sub-user, resetting your password, 2FA, and finding a server that isn’t showing up.

WinterNode has two separate logins. The Client Area handles billing, services, and support tickets. The Game Control Panel is where you run your servers.

You are	Log in to	With
The server owner (you ordered the server)	Game Control Panel	Your WinterNode account email and your panel password, or Login with your Client Area Account
A sub-user (someone invited you to their server)	Game Control Panel	The email you were invited with and the password you set from the invite
Paying invoices or managing services	Client Area	Your Client Area email and password

Your panel account uses the same email as your Client Area account, but it has its own password. Each account also has its own 2FA setting.

Stuck? Jump to the fix:

Wrong password, or a login error message
Forgot your password
Asked for a 2FA code you can’t get
Logged in, but your server isn’t there

Logging In

Server Owners

If this is your first service with us, you’ll get an email with the subject “Account Created”. It has the link to set your panel password.

Click the link in the “Account Created” email and set your password (check your spam folder if you don’t see it)
Open the Game Control Panel
Enter your email address and the password you just set
Click Sign In

You’ll land on My Servers, the list of game servers you have access to.

Already have a panel account with the same email, from an earlier server or a sub-user invite? Your new server is added to that account. Log in with its password, or reset it.

You can also reach your server from the Client Area. Open the Services dropdown, click My Services, select the service, then click Go to Panel.

Sub-Users

A sub-user is someone the server owner invited to help manage a server. You don’t need to buy a server to be a sub-user.

Open the invite email and follow the link to set up your account (check your spam folder too)
Open the Game Control Panel
Log in with the same email address the invite was sent to
Find the shared server in My Servers, next to any servers you own

If you already have a panel account with that email, just log in. The shared server is added to your list.

On a shared server, the sidebar only shows the pages your permissions allow. For example, a sub-user with only console and startup permissions sees Console, Server Options, and Advanced > Server Actions. To get more access, ask the server owner to change your permissions (Game Panel Sub-Users has their steps).

Can’t Log In?

Find the message or situation that matches yours.

“The credentials provided do not match those we have on record.” The email or password is wrong.

Use the email your server or invite was sent to
Your Client Area password won’t work here unless you set your panel password to match. Use Login with your Client Area Account instead
Still failing? Reset your panel password

No “Account Created” email. Check your spam folder. Had a server or a sub-user invite with this email before? You already have a panel account, so reset its password.

“Login with your Client Area Account” shows an error.

Message	What to do
Couldn’t find an associated account on the panel. or This account has quick login disabled.	Log in with your panel email and password, then turn on Quick Login (steps below)
More than one panel account is linked to your login.	Log in with your panel email and password. If it keeps happening, contact support

To turn on Quick Login:

Log in to the Game Control Panel with your email and password
In the sidebar, click Account Settings
Find the Quick Login box and click Enable Quick Login

Resetting Your Password

Panel passwords need at least 8 characters, with an uppercase letter, a lowercase letter, and a number.

This works for both owners and sub-users.

Open the Game Control Panel login page
Click Reset Password below the sign-in buttons
Enter the email address on your panel account and send the request
Open the reset email and set a new password

The panel shows Password reset instructions have been sent to your email if there is an account associated with it. No email? Check your spam folder and make sure you entered the email on your panel account.

From the Client Area

Server owners can also set a new panel password from the Client Area. This changes the password on the panel account that owns the server. Your Client Area password stays the same.

Open the “Services” dropdown in the Client Area navbar and click “My Services”.

The Client Area navbar with the "Services" dropdown open, showing "My Services" and "View Available Addons" options.

Select a service from the list.

The "My Services" table with columns for Product/Service, Pricing, Next Due Date, and Status, and a cursor hovering over a service row.

Click on “Change Password” in the Actions sidebar.

The Actions sidebar on the left side of a service page with the "Change Password" option located at the top of the list.

Enter a new password into both of the provided fields and click “Save Changes”.

The "Change Password" page with "New Password" and "Confirm New Password" fields, a "Generate Password" button, a complexity bar, and a "Tips for a good password" callout.

If you only have sub-user access and don’t own a server, use Reset Password on the login page.

While You’re Logged In

In the Game Control Panel sidebar, click Account Settings
In the Update Password box, enter your Current Password
Enter your new password in New Password and Repeat New Password
Click Update Password

To sign out every other device using your account, turn on Invalidate Sessions before you click Update Password.

Two-Factor Authentication (2FA)

Panel 2FA settings are in the sidebar under Account Settings, on the 2-Factor Authentication tab. The Security Controls page is for API keys, not 2FA. To turn 2FA on, follow Securing Access.

Asked for a code at login? Your account has 2FA turned on. Enter the current code from your authenticator app in the Two-Factor Token field.

If the code is rejected, wait for the next code and try again. Make sure your phone’s clock is set automatically, since these codes depend on the time.

Lost your phone or authenticator app?

If you saved the setup key, add it to an authenticator app on your new device. That’s the code shown under the QR code when you turned on 2FA, and it gives you working codes again.
If you didn’t save it, contact support using the steps at the end of this page.

Logged In but Your Server Is Missing

My Servers lists every server your account can access. If a server isn’t there, check these:

Just ordered? If the service still shows Pending in the Client Area, see How Long Server Setup Takes After Ordering.
Wrong account? Your name shows at the bottom of the sidebar. Your current email is in the Update Email Address box under Account Settings.
Invited as a sub-user? The server only shows in the account that uses the email you were invited with. Ask the owner to check the server’s Management > Subusers page. If your email isn’t listed or doesn’t match, the owner can add you again with Add User.
Lots of servers? Use the Search bar at the top of My Servers.

Can see the server but not the page you need? That’s a permissions limit. Ask the owner to click Configure Permissions on your entry on the Subusers page.

Finding Your Server

Once logged in, you’ll see your server list.

An overview of the Game Control Panel Server List, with the Navigation bar on the left, notifications and your profile options in the bottom left, the Server Search bar on the top center, and the server list itself in the center of the page.

Each server card shows:

Status: a green dot when the server is running, red when it’s stopped
Name: the display name of your server
Address: the IP:port or domain players use to connect
Node: the machine your server runs on (the “on …” line)
Usage: current CPU, RAM, disk, and player count

Click the server’s name or the wrench icon to open its management page. The arrow icon next to the wrench opens a pop-out console window.

Support may ask for your server’s UUID. See Finding Your Server UUID.

Server Page Layout

When you open a server, you’ll land on the console page.

The GCP server console page with the "Server Controls" buttons located below the console window and centered.

From here you can:

Console to view server output and send commands
Server Controls to start, stop, restart, or kill the server
Usage Graphs for live CPU and memory usage

The sidebar gives access to everything else: file management, databases, schedules, startup configuration, and more.

Still Not Working?

Contact our support team, or open a ticket from the Client Area, with:

Your Server UUID, if you can see the server
The email address you’re trying to log in with
Whether you’re the server owner or a sub-user
The exact message the login page shows